Do you ship worldwide?
Yes, we ship worldwide.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to be delivered?
Your order should take between 8 – 10 business days to arrive at your doorstep.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer’s responsibility to pay the balance.
What are my payment options?
We accept payments via PayPal, Visa, MasterCard, and American Express.
What are my delivery options?
We currently only offer one standard shipping option, which is free.
How secure is your site?
UK Comp Company processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, and all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We usually ship items within 1 working day, so we cannot guarantee that any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping information.
Where is my order?
You will receive an email with tracking information once your order has been dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our website’s homepage.
When will I receive my parcel?
Once your order is trackable, it will take between 8 – 10 business days to be delivered. Depending on different countries’ customs restrictions, this may take longer (we wish this wasn’t the case).
Can I return or exchange an item?
Absolutely. We offer a 30-day refund period from the date you receive your parcel. Read our Refund Policy page for more information. If you are unhappy with your order, we encourage you to email us directly via our website so we can resolve your issue with the product.
What if I receive a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.